Overview

Performs a variety of secretarial and receptionist duties in order to assist others in department and in the organization, among which are: Types, files, copies and distributes/routes accordingly correspondence, meeting minutes, documents and memos. Prepares logs, spreadsheets, and other related department information which includes entering pertinent information into computer system. Answers telephone, screens calls, relays messages, acts as dispatcher relaying work requests. Sorts and distributes internal and external mail. Provides other clerical support and assists with projects in the department upon request of Manager or Director. Greets scheduled visitors and conducts to appropriate area, acts as an information resource in and outside the department. Coordinates and arranges meetings and prepares agendas. Orders supplies for all cost centers in dept. Monitors fax machine. Performs other duties as assigned. Schedules surgeries appropriately in the HSM system. Checks intra op records for accuracy and enters charges.

Responsibilities

Essential Duties and ResponsibilitiesN/ACulture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Computer training

Certification and Licensure

N/A

Skills and AbilitiesLanguage SkillsAbility to read and interpret documents and to write routine correspondence. Ability to effectively present information in one-on-one situations to visitors and other partners.Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer SkillsTo perform this job successfully, an individual should have knowledge of word processing software and spreadsheet software. Special Physical Demands

While performing the duties of this job, the employee must have good manual dexterity to operate keyboard and telephone; repetitive finger/wrist movement associated with use of keyboard; prolonged sitting. Specific vision abilities required by this job include close vision.

Level of Supervision

This job has no supervisory responsibilities.

Supervises

N/A

Culture of Excellence Behavior Expectations